I want you to be delighted with your piece. If something isn’t quite right, I’ll do my best to help.
Return window
You may return eligible items within 30 days of receiving your order for a refund to your original payment method.
Please email info@rachelswan.com before sending anything back so I can provide return instructions.
Eligibility
To be eligible for a return, items must be:
Unworn, in the original condition and packaging (including box).
Items should be returned safely packaged and with tracking. Until received, they remain the responsibility of the customer.
Items that can’t be returned
Earrings (for hygiene reasons), unless faulty.
Made-to-order, resized, or personalised pieces (including engravings), unless faulty.
Gift cards.
If you’re unsure whether your item is eligible, just email me and I’ll advise.
Exchanges
If you’d prefer an exchange (for example, a different chain length), email me and I’ll confirm options and any price differences. Exchanges follow the same condition checks as returns.
Ring resizing & small repairs
I can resize most rings and carry out small repairs on my own pieces. Email info@rachelswan.com with your order details and I’ll quote and arrange this for you.
Return shipping costs
For change-of-mind returns, the customer covers return postage.
If an item is faulty or I’ve made a mistake, I’ll of course cover or reimburse reasonable return shipping.
Refunds
Once I receive and inspect your return, I’ll email you to confirm approval and process your refund to the original payment method.
Banks can take 5–10 business days to show the funds.
Original shipping fees are not refundable (unless the item is faulty).
Gifts
If your item was received as a gift, I can arrange an exchange or credit to the original purchaser, or — if preferred — to you once the return is received and approved.
Faulty or incorrect items
Quality matters to me. If your item arrives damaged or incorrect, please email photos and your order number to info@rachelswan.com within 48 hours of delivery and I’ll put it right.
